Ultra Music Festival | Help Center

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General Information

What is Ultra Music Festival?
When is Ultra Music Festival?
Where is Ultra Music Festival?
How can I attend Ultra Music Festival?
Is there a minimum age for Ultra Music Festival?

Ticket Purchase

Where can I purchase Ultra Music Festival tickets?
When will my order be shipped?
Who can I contact with questions regarding my order?
Can I elect to pick my order up at Will Call?
Can I ship tickets to an address different than my billing address?

Wristbands

How do I activate my festival wristband?
Is wristband activation required to enter the festival?
When should I put on my wristband?
How do I apply my wristband?
Can I activate more than one wristband?

Transport

What type of transport options are available to use for travel to and from the festival?
Where are the shuttle transit hubs located?
How can I purchase ferry passes?
How will ferry passes be shipped?
Can I drive my own car to the venue?

Music

Which artists are performing at Ultra Music Festival?
When is each artist performing?
What is meant by lineup 'phases'?
What does it mean for an artist to be billed as 'EXCLUSIVE?'

Attending The Festival

What items are prohibited and acceptable?
What is the Clear Bag Policy for Ultra Music Festival 2019?
What forms of ID are acceptable and unacceptable?
Will I be able to purchase food & beverages at the festival?
Ultra Music Festival's Zero-Tolerance Drug Policy

Business

Working at Ultra Music Festival
Volunteering at Ultra Music Festival
Performing at Ultra Music Festival
How do I get my brand to sponsor Ultra Music Festival?
How does my company become a vendor at Ultra Music Festival?

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