Can I get a refund if my country is on a no travel list?
Before purchasing tickets, we recommend checking for potential travel restrictions. As outlined
in our Ticketing Terms and Conditions, we do not offer refunds or exchanges.
Can we get a refund?
As outlined in our Ticketing Terms and Conditions, we do not offer any refunds or exchanges. If you no longer feel comfortable attending the event, we recommend gifting your ticket to a friend or family member.
What is the COVID-19 policy if the event does not happen as scheduled?
Canceled Events are rescheduled for future dates. For a complete list of rules regarding event cancellation, please visit our Ticketing Terms and Conditions.
What do I need to bring with me for Will Call Pick Up?
When you arrive at Will Call Pick Up, you will need to bring the email with your order confirmation and barcode (Subject Line: Your Ultra Music Festival Receipt - Order #XXXXXXX) along with a valid form of identification that matches the name on the ...