Can we get a refund?

Can we get a refund?

As stated in our Ticketing Terms and Conditions, we do not provide any refunds or exchanges. 


If you no longer feel comfortable or are unable to attend the event, we suggest gifting your wristband(s) to a friend or family member. The best way to do this is to wait until your wristbands arrive and then give them to the recipient(s).


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