My order is being shipped to the wrong address, what can I do?
If your order is being shipped to the wrong address, please contact our Ticketing Company, Front Gate Tickets by filling out the form here. Frontgate handles all purchasing and ticketing related issues.
This includes updating account details, shipping address or options for Will Call if possible.
**Shipping addresses can be updated until orders ship
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Can I update the shipping address for my Ultra Music Festival 2025 order?
You may contact our Ticketing Company, Frontgate Tickets HERE to update account details or shipping address. **Shipping addresses can be updated until orders ship
What do I need to bring with me for Will Call Pick Up?
To collect your order at Will Call. Please bring all of the information to validate your purchase to Customer Service at the Will Call location before the event and they should be able to help you. - Valid ID - Confirmation email and number - ...
Where is Ultra Music Festival?
Ultra Music Festival 2023 will take place at Bayfront Park in Downtown Miami, Florida. For mapping purposes, the physical address of the venue is: 301 Biscayne Blvd. Miami FL, 33132
Can we get a refund?
As stated in our Ticketing Terms and Conditions, we do not provide any refunds or exchanges. If you no longer feel comfortable or are unable to attend the event, we suggest gifting your wristband(s) to a friend or family member. The best way to do ...