My order is being shipped to the wrong address, what can I do?

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• Can I update the shipping address for my Ultra Music Festival 2020 order?

  If you originally purchased a ticket for Ultra Music Festival 2020, elected to attend Ultra Music Festival 2023 and need to update the shipping address on your order, please follow the instructions below: Go to ...

• If I have a valid Ultra Music Festival 2020 order how do I exchange, upgrade and elect benefits for Ultra Music Festival 2022 or 2023?

  The window to elect benefits has closed.

• What if I decide not to exchange, upgrade and elect benefits for Ultra Music Festival 2023 but I elected benefits previously for my valid 2020 Ultra Music Festival ticket(s)?

  Your order and ticket would have been valid and honored at Ultra Music Festival 2022. No further action is required.

• What if I decide not to exchange, upgrade and elect benefits for Ultra Music Festival 2022 or 2023 and I did not elect benefits previously?

  Your order and your ticket(s) would have been valid and automatically honored at Ultra Music Festival on March 25-27, 2022.

• What do I need to bring with me for Will Call Pick Up?

  When you arrive at Will Call Pick Up, you will need to bring the email with your order confirmation and barcode (Subject Line: Your Ultra Music Festival Receipt - Order #XXXXXXX) along with a valid form of identification that matches the name on the ...