My order is being shipped to the wrong address, what can I do?

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• Can I update the shipping address for my Ultra Music Festival 2020 order?

  For orders that were moved to Ultra Music Festival 2022, the deadline to update your shipping address was February 1, 2022 and has now closed. For orders that were moved to Ultra Music Festival 2023, you will have an opportunity to update your ...

• If I have a valid Ultra Music Festival 2020 order how do I exchange, upgrade and elect benefits for Ultra Music Festival 2022 or 2023?

  The window to elect benefits has closed.

• What do I need to bring with me for Will Call Pick Up?

  When you arrive at Will Call Pick Up, you will need to bring the email with your order confirmation and barcode (Subject Line: Your Ultra Music Festival Receipt - Order #XXXXXXX) along with a valid form of identification that matches the name on the ...

• What if I decide not to exchange, upgrade and elect benefits for Ultra Music Festival 2022 or 2023 and I did not elect benefits previously?

  Your order is still valid and your ticket(s) will be automatically honored at the next Ultra Music Festival currently scheduled for March 25-27, 2022. No further action is required.

• I previously elected to claim benefits for Ultra Miami. How do I choose which Ultra Worldwide or Resistance event I want to attend?

  Eligible tickets holders will receive an email with instructions on how to request and register to potentially attend an Ultra Worldwide or Resistance event. Emails will be sent sometime after each 2022 Ultra Worldwide or Resistance event is ...