You will need to bring the over tightened or damaged wristband to the Customer Service or Will Call tent before the event to have it canceled and a new wristband re-issued. 

Please note, If you do not have the damaged wristband with you, a replacement will not be re-issued. 

You may need to provide proof of order ownership: 

- Valid ID matching the name on the order **photocopies or pictures of ID’s are NOT valid

- Order email confirmation 

- Credit Card used to place the order or another secondary form of verification with name matching your ID

**A fee may be charged for a replacement wristband