Overtightened or Damaged Wristband
You will need to bring the over tightened or damaged wristband to the Will Call Customer Service tent before the event to have it canceled and a new wristband re-issued.
PLEASE NOTE: If you do not have the overtightened or damaged wristband with you, a replacement will not be re-issued.
**A fee may be charged for a replacement wristband
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Lost or Stolen Wristband
Please contact our Ticketing Company, Frontgate Tickets HERE to inform them of the lost or stolen wristband(s). Tickets must be canceled by the order owner before they can be moved to Will Call for collection at the venue. If needed, the order owner ...
How do I activate my Ultra Music Festival Wristband?
1. Log in to your Ultra Passport account. If you don’t have an account, you can enroll below. 2. Locate the 7 or 8 character Item ID found on the back of your wristband. 3. Enter your Item ID into the wristband activation form found below. 4. Click ...
Can we get a refund?
As stated in our Ticketing Terms and Conditions, we do not provide any refunds or exchanges. If you no longer feel comfortable or are unable to attend the event, we suggest gifting your wristband(s) to a friend or family member. The best way to do ...