Security Policies and Acceptable Bags

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• Acceptable Forms of Identification

  You can find our acceptable forms of identification HERE

• Hydration Packs

  As a rule of thumb, if a compartment outside of the one used for the hydration pouch can fit a paperback book it will NOT be allowed into the event. If your hydration bag complies with this then it should be allowed in. You can find our full Security ...

• Overtightened or Damaged Wristband

  You will need to bring the over tightened or damaged wristband to the Customer Service or Will Call tent before the event to have it canceled and a new wristband re-issued. Please note, If you do not have the damaged wristband with you, a replacement ...

• What do I need to bring with me for Will Call Pick Up?

  To collect your order at Will Call. Please bring the following information to validate your purchase to the Customer Service location before the event and they should be able to help you. - Valid ID matching the name on the order **photocopies or ...

• Lost or Stolen Wristband

  We recommend contacting our Ticketing Company, Frontgate Tickets HERE with this information immediately. Frontgate Tickets will need to cancel the lost band(s) and move them to Will Call to collect at the venue. **ONLY THE ORDER OWNER OR AN ALTERNATE ...