What do I need to bring with me for Will Call Pick Up?
PLEASE NOTE: ONLY THE ORDER OWNER OR THE ALTERNATE NAMED INDIVIDUAL ON THE ORDER CAN COLLECT AN ORDER THAT HAS BEEN MOVED TO WILL CALL.
When you arrive at Will Call Pick Up, please have these items ready to help speed up collection:
- Valid ID matching a name on the order
- Frontgate Tickets Order ID and / or the order confirmation email
- Credit Card Used to placed the order
Without these items, you may be denied entry to the event and no refund will be issued.
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Overtightened or Damaged Wristband
You will need to bring the over tightened or damaged wristband to the Will Call Customer Service tent before the event to have it canceled and a new wristband re-issued. PLEASE NOTE: If you do not have the overtightened or damaged wristband with you, ...
My order is being shipped to the wrong address, what can I do?
If there were any issues with your order delivery, we recommend contacting our Ticketing Company, Frontgate Tickets here to cancel the shipped tickets and move them to Will Call for pickup at the venue. Shipped Tickets must be canceled by the order ...
Lost or Stolen Wristband
Please contact our Ticketing Company, Frontgate Tickets HERE to inform them of the lost or stolen wristband(s). Tickets must be canceled by the order owner before they can be moved to Will Call for collection at the venue. If needed, the order owner ...
When is Ultra Music Festival?
Ultra Music Festival Miami will take place on March 28, 29 & 30, 2025. The festival will take place during the following hours each day of the festival: Friday: 4:00PM - 12:00AM Saturday: 12:00PM - 12:00AM Sunday: 12:00PM - 10:00PM (all times ET)
Where is Ultra Music Festival?
Ultra Music Festival 2023 will take place at Bayfront Park in Downtown Miami, Florida. For mapping purposes, the physical address of the venue is: 301 Biscayne Blvd. Miami FL, 33132