What do I need to bring with me for Will Call Pick Up?
To collect your order at Will Call.
Please bring the following information to validate your purchase to the Customer Service location before the event and they should be able to help you.
- Valid ID matching the name on the order **photocopies or pictures of ID’s are NOT valid
- Order email confirmation
- Credit Card used to place the order or another secondary form of verification with name matching the ID of the individual collecting
Without these items, you may be denied entry to the event and no refund will be issued.
To have someone else collect your order at Will Call:
First, you need to contact our Ticketing Company, Frontgate Tickets HERE to add the alternate name to your order.
ONLY THE ORDER OWNER OR AN ALTERNATE NAMED INDIVIDUAL ON THE ORDER CAN COLLECT AN ORDER THAT HAS BEEN MOVED TO WILL CALL.
To collect the order at Will Call they will need:
- Valid ID matching the the alternate name on the order **photocopies or pictures of ID’s are NOT valid
- Order email confirmation
- Credit Card used to place the order OR another secondary form of verification with name matching the ID of the individual collecting
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Overtightened or Damaged Wristband
You will need to bring the over tightened or damaged wristband to the Customer Service or Will Call tent before the event to have it canceled and a new wristband re-issued. Please note, If you do not have the damaged wristband with you, a replacement ...
My order is being shipped to the wrong address, what can I do?
If there are any issues with your order delivery or you need to move tickets to Will Call, we recommend contacting our Ticketing Company, Frontgate Tickets HERE with any questions you have about an order or to cancel the shipped tickets and move them ...
Lost or Stolen Wristband
We recommend contacting our Ticketing Company, Frontgate Tickets HERE with this information immediately. Frontgate Tickets will need to cancel the lost band(s) and move them to Will Call to collect at the venue. **ONLY THE ORDER OWNER OR AN ALTERNATE ...
When is Ultra Music Festival?
Ultra Music Festival Miami will take place on March 26, 27 & 28, 2027. The festival will take place during the following hours each day of the festival: Friday: 4:00PM - 12:00AM Saturday: 12:00PM - 12:00AM Sunday: 12:00PM - 10:00PM (all times ET)
Where is Ultra Music Festival?
Ultra Music Festival 2023 will take place at Bayfront Park in Downtown Miami, Florida. For mapping purposes, the physical address of the venue is: 301 Biscayne Blvd. Miami FL, 33132