What do I need to bring with me for Will Call Pick Up?
To collect your order at Will Call. Please bring all of the information to validate your purchase to Customer Service at the Will Call location before the event and they should be able to help you.
- Valid ID
- Confirmation email and number
- Frontgate Order ID
- Credit Card used to place order
Please review the acceptable forms of Identification on our website here.
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My order is being shipped to the wrong address, what can I do?
If your order is being shipped to the wrong address, please contact our Ticketing Company, Front Gate Tickets by filling out the form here. Frontgate handles all purchasing and ticketing related issues. This includes updating account details, ...
Where can I find information regarding Ultra Miami and ADA?
The official Ultra Music Festival 2025 ADA Guide will be released closer to the event. Until then, you may review our Ultra Music Festival 2024 ADA Guide HERE.
When is Ultra Music Festival?
Ultra Music Festival Miami will take place on March 28, 29 & 30, 2025. The festival will take place during the following hours each day of the festival: Friday: 4:00PM - 12:00AM Saturday: 12:00PM - 12:00AM Sunday: 12:00PM - 10:00PM (all times ET)
Where is Ultra Music Festival?
Ultra Music Festival 2023 will take place at Bayfront Park in Downtown Miami, Florida. For mapping purposes, the physical address of the venue is: 301 Biscayne Blvd. Miami FL, 33132
Hydration Packs
As a rule of thumb, if a compartment outside of the one used for the hydration pouch can fit a paperback book it will NOT be allowed into the event. If your hydration bag complies with this then it should be allowed in. You can find our full Security ...