What if I have a valid Ultra Music Festival 2020 order, but have not received the detailed email with instructions on how to exchange, upgrade and elect benefits for Ultra Music Festival 2022 or 2023?

What if I have a valid Ultra Music Festival 2020 order, but have not received the detailed email with instructions on how to exchange, upgrade and elect benefits for Ultra Music Festival 2022 or 2023?

If you have a valid 2020 Ultra Music Festival order and have not received the detailed email at the email address associated with your valid 2020 Ultra Music Festival order containing instructions on how to exchange, upgrade and elect benefits for Ultra Music Festival 2022 or 2023, please first check your Spam or Junk folders. If you still cannot locate the email, please click here and complete the resulting form* by following the below steps:
  1. Verify that Resend 2022/2023 Exchange Email is set as the Event Category.
  2. Enter the name you used to place the original order.
  3. Enter the email address you used to place the original order.
  4. Make the subject line: Resend 2022/2023 Exchange Email.
  5. In the description, indicate that you still have not received your 2022/2023 exchange email.
  6. Include your order ID or confirmation number in the description.
*Please allow up to 5 business days from the date you submitted your response, to receive a response email.