What is your COVID-19 Policy?
Ultra Music Festival takes place in Bayfront Park’s 32 acres of open-air outdoor space located in downtown Miami on Biscayne Bay. As an outdoor event, we are following applicable public health guidelines. Covid-19 vaccines and masks are encouraged ...
Can I get a refund if my country is on a no travel list?
Before purchasing tickets, we recommend checking for potential travel restrictions. As outlined in our Ticketing Terms and Conditions, we do not offer refunds or exchanges.
What is the COVID-19 policy if the event does not happen as scheduled?
Canceled Events are rescheduled for future dates. For a complete list of rules regarding event cancellation, please visit our Ticketing Terms and Conditions.
Can we get a refund?
As outlined in our Ticketing Terms and Conditions, we do not offer any refunds or exchanges. If you no longer feel comfortable attending the event, we recommend gifting your ticket to a friend or family member.