Ultra Music Festival Help Center

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When is Ultra Music Festival?
Ultra Music Festival Miami will take place on March 28, 29 & 30, 2025. The festival will take place during the following hours each day of the festival: Friday: 4:00PM - 12:00AM Saturday: 12:00PM - 12:00AM Sunday: 12:00PM - 10:00PM (all times ET)
Is there a minimum age for Ultra Music Festival?
Ultra Music Festival is an event for those 18 years of age and older ONLY. Age Requirements: 18+ to gain entry 21+ to drink alcohol, ID Required VIP tickets require age 21+ for entrance
How do I activate my Ultra Music Festival Wristband?
1. Log in to your Ultra Passport account. If you don’t have an account, you can enroll below. 2. Locate the 7 or 8 character Item ID found on the back of your wristband. 3. Enter your Item ID into the wristband activation form found below. 4. Click ...
Where is Ultra Music Festival?
Ultra Music Festival 2023 will take place at Bayfront Park in Downtown Miami, Florida. For mapping purposes, the physical address of the venue is: 301 Biscayne Blvd. Miami FL, 33132
What do I need to bring with me for Will Call Pick Up?
PLEASE NOTE: ONLY THE ORDER OWNER OR THE ALTERNATE NAMED INDIVIDUAL ON THE ORDER CAN COLLECT AN ORDER THAT HAS BEEN MOVED TO WILL CALL. When you arrive at Will Call Pick Up, please have these items ready to help speed up collection: - Valid ID ...

Recent Articles
Lost or Stolen Wristband
Please contact our Ticketing Company, Frontgate Tickets HERE to inform them of the lost or stolen wristband(s). Tickets must be canceled by the order owner before they can be moved to Will Call for collection at the venue. If needed, the order owner ...
Overtightened or Damaged Wristband
You will need to bring the over tightened or damaged wristband to the Will Call Customer Service tent before the event to have it canceled and a new wristband re-issued. PLEASE NOTE: If you do not have the overtightened or damaged wristband with you, ...
Reselling
We do not condone reselling Ultra Miami tickets. Please note that there are NO approved third party resellers of Ultra Miami tickets, any tickets sold/ purchased in that manner are not guaranteed.
Hydration Packs
As a rule of thumb, if a compartment outside of the one used for the hydration pouch can fit a paperback book it will NOT be allowed into the event. If your hydration bag complies with this then it should be allowed in. You can find our full Security ...
Acceptable Forms of Identification
You can find our acceptable forms of identification HERE

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