Tickets
Reselling
We do not condone reselling Ultra Miami tickets. Please note that there are NO approved third party resellers of Ultra Miami tickets, any tickets sold/ purchased in that manner are not guaranteed.
Reselling
We do not condone reselling nor are there any approved third party resellers of Ultra Miami tickets, any tickets sold/ purchased in that manner are not guaranteed.
What do I need to bring with me for Will Call Pick Up?
To collect your order at Will Call. Please bring all of the information to validate your purchase to Customer Service at the Will Call location before the event and they should be able to help you. - Valid ID - Confirmation email and number - ...
How do I activate my Ultra Music Festival Wristband?
1. Log in to your Ultra Passport account. If you don’t have an account, you can enroll below. 2. Locate the 7 or 8 character Item ID found on the back of your wristband. 3. Enter your Item ID into the wristband activation form found below. 4. Click ...
My order is being shipped to the wrong address, what can I do?
If your order is being shipped to the wrong address, please contact our Ticketing Company, Front Gate Tickets by filling out the form here. Frontgate handles all purchasing and ticketing related issues. This includes updating account details, ...
Can I update the shipping address for my Ultra Music Festival 2025 order?
You may contact our Ticketing Company, Frontgate Tickets HERE to update account details or shipping address. **Shipping addresses can be updated until orders ship
Can we get a refund?
As stated in our Ticketing Terms and Conditions, we do not provide any refunds or exchanges. If you no longer feel comfortable or are unable to attend the event, we suggest gifting your wristband(s) to a friend or family member. The best way to do ...