Tickets
Does Ultra offer Payment Plans?
Payment plans are not offered; however, third-party Flexible Payment Options are Available at checkout. Choose a "pay later" offer during checkout to pay over time for your Ultra Music Festival ticket.
Lost or Stolen Wristband
We recommend contacting our Ticketing Company, Frontgate Tickets HERE with this information immediately. Frontgate Tickets will need to cancel the lost band(s) and move them to Will Call to collect at the venue. **ONLY THE ORDER OWNER OR AN ALTERNATE ...
Overtightened or Damaged Wristband
You will need to bring the over tightened or damaged wristband to the Customer Service or Will Call tent before the event to have it canceled and a new wristband re-issued. Please note, If you do not have the damaged wristband with you, a replacement ...
Reselling
We do not condone reselling Ultra Miami tickets. Please note that there are NO approved third party resellers of Ultra Miami tickets, any tickets sold/ purchased in that manner are not guaranteed.
What do I need to bring with me for Will Call Pick Up?
To collect your order at Will Call. Please bring the following information to validate your purchase to the Customer Service location before the event and they should be able to help you. - Valid ID matching the name on the order **photocopies or ...
How do I activate my Ultra Music Festival Wristband?
The link to activate your Ultra Miami wristband is HERE. You can only activate one wristband per person and account. Each individual needs to activate their own wristband. **The most common mistake is entering a zero instead of the letter O, or a 5 ...
My order is being shipped to the wrong address, what can I do?
If there are any issues with your order delivery or you need to move tickets to Will Call, we recommend contacting our Ticketing Company, Frontgate Tickets HERE with any questions you have about an order or to cancel the shipped tickets and move them ...
Can I update the shipping address for my Ultra Music Festival order?
Yes, you may contact our Ticketing Company, Frontgate Tickets HERE with any questions or issues you may have with an order. They handle all purchasing and ticketing related issues. This includes updating account details or shipping address
Can I get a refund if my country is on a no travel list?
Before purchasing tickets, we recommend checking for potential travel restrictions. As outlined in our Ticketing Terms and Conditions, we do not offer refunds or exchanges.
Can we get a refund?
As stated in our Ticketing Terms and Conditions, we do not provide any refunds or exchanges. If you no longer feel comfortable or are unable to attend the event, we suggest gifting your wristband(s) to a friend or family member. The best way to do ...