Tickets
Lost or Stolen Wristband
Please contact our Ticketing Company, Frontgate Tickets HERE to inform them of the lost or stolen wristband(s). Tickets must be canceled by the order owner before they can be moved to Will Call for collection at the venue. If needed, the order owner ...
Overtightened or Damaged Wristband
You will need to bring the over tightened or damaged wristband to the Will Call Customer Service tent before the event to have it canceled and a new wristband re-issued. PLEASE NOTE: If you do not have the overtightened or damaged wristband with you, ...
Reselling
We do not condone reselling Ultra Miami tickets. Please note that there are NO approved third party resellers of Ultra Miami tickets, any tickets sold/ purchased in that manner are not guaranteed.
What do I need to bring with me for Will Call Pick Up?
PLEASE NOTE: ONLY THE ORDER OWNER OR THE ALTERNATE NAMED INDIVIDUAL ON THE ORDER CAN COLLECT AN ORDER THAT HAS BEEN MOVED TO WILL CALL. When you arrive at Will Call Pick Up, please have these items ready to help speed up collection: - Valid ID ...
How do I activate my Ultra Music Festival Wristband?
1. Log in to your Ultra Passport account. If you don’t have an account, you can enroll below. 2. Locate the 7 or 8 character Item ID found on the back of your wristband. 3. Enter your Item ID into the wristband activation form found below. 4. Click ...
My order is being shipped to the wrong address, what can I do?
If there were any issues with your order delivery, we recommend contacting our Ticketing Company, Frontgate Tickets here to cancel the shipped tickets and move them to Will Call for pickup at the venue. Shipped Tickets must be canceled by the order ...
Can I update the shipping address for my Ultra Music Festival 2025 order?
You may contact our Ticketing Company, Frontgate Tickets HERE to update account details or shipping address. **Shipping addresses can be updated until orders ship
Can we get a refund?
As stated in our Ticketing Terms and Conditions, we do not provide any refunds or exchanges. If you no longer feel comfortable or are unable to attend the event, we suggest gifting your wristband(s) to a friend or family member. The best way to do ...